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having a problem getting an agent ..or some one higher

why wont agents be more help full   surley they know theres  human beings with thoughts  feelings   on the other side of chat screen  .. in stead  agents  like Shannon   dismiss u  an tell you to move on  ..  ..just not fair  an in my opinion violates  muh rights as well   .. please  help me  or post your thoughts as well here     ty   Bruticus 

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